No Fix No Fee Guarantee
We guarantee to all of our customers that if we are unable to diagnose the fault or unable to repair the item due to the nature of the fault we will not charge a diagnosis fee. In the unlikely event that we cannot diagnose the fault you will not be charged. If the fix is not financially viable to repair the fault the customer will not be charged for diagnosis.
Only once the repair is fully completed and you have had the chance to check the work, do we ask you to sign our paperwork and make payment.
90 Day Warranty
We offer a free collection and delivery service for customer devices within 20 miles of Chippenham, Wiltshire.
Collections and deliveries outside of this 20 mile radius will be charged at 50p per mile.
Return & Refund Policy
If you are not
entirely satisfied with your purchase, or service we’re here to help.
Returns
You have 14 days to return an item from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it, or faulty.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase (either physical receipt or email receipt).
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your the original method of payment. This cannot be changed for any other method.
You will receive the credit back within 5 working days from approval (depending on your card issuer’s policies).
Shipping
You will be responsible for paying for your own shipping costs for returning your item to us. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Any faulty or damaged goods which need to be exchanged will be sent at our expense.
Contact Us
If you have any questions on how to return your item to us, please contact us on returns@wiltshirecomputerservices.co.uk
Follow us on social media
Leave us a Review